Shipping & Delivery
Please be assured that your items will ship out within two days of purchase unless your order contains items which are on backorder. In the case of a backordered item, we will contact you to determine an appropriate shipping schedule. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.
Incorrect Shipping Address
During checkout you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error.
If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. Black Grizzly is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. If the order has not shipped by the time you contact us we will be able to alter the address.
We ship our products Monday through
All orders, unless noted otherwise, will be shipped via USPS First Class or Priority Mail. We provide delivery confirmation on all orders. Delivery times will differ by district. It takes roughly five to seven business days from the time your order leaves our processing center
Orders Shipped to Alaska and Hawaii Please allow an additional two to three days for delivery.
All orders, unless noted otherwise, will be shipped, United States Postal Service Priority International or Express Mail International. Tracking numbers will be given but remember tracking information will not be available until after the package is delivered. Shipping rates are subject to adjustment based on international locations.
You are liable for any taxes or duties that may apply. We will not collect taxes or duties from you. It is your responsibility to look into your country/local policies of taxes and duties, and to abide by those. It is your responsibility to know if your country’s Customs Department permits the shipment of our products and what the duties or tariffs may be upon delivery. We can not provide a refund for the shipping of any package if you refuse it or if it is refused by customs due to regulations and taxes or duties. If the order is se
Lost or Stolen Packages
Black Grizzly can not be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think you package has been misplaced contact us. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Returns & Replacements
Our goal at Black Grizzly is to provide the absolute best user experience when it comes to nutritional supplements. These are the products we take every single day, we love them, we stand behind them. In fact, we love them so much that if you don’t love them just as much as us, we’ll give you your money back.
If for some reason you’re not satisfied with your product, simply contact customer service to return the unused portion of your product within 30 days of your purchase. We do ask that you cover return shipping costs.
Applicable to purchases made from blackgrizzlytudca.com only. Retail purchases will be handled by the store where you purchased and subject to their return policies.